Design · User Experience Design
A topic within User Experience Design, itself one of 11 topics in that field and part of Design.
2 works
UK Government Digital Service
Argues that a public service should be designed end to end around the user's whole task rather than around a department's internal structure, and sets out standards and patterns for doing so consistently across government.
Lucy Kimbell
Argues a service is co-produced by provider and user in real time rather than delivered like a product, so designing one means designing for that interaction rather than specifying a fixed artefact.
link checked 17 Sept 2026